FREQUENTLY ASKED QUESTIONS

Where is Capsule Transit located?

We are located at Level 1 Gateway Mall (which is attached to Kuala Lumpur International 2 Airport).

Good to know: We are just 5 minutes away to/from the Departure Hall and Arrival Hall by foot. Arrival Hall is at Level 2 and Departure Hall is at Level 3.

What is the difference between “Airside” and “Landside”?

Airports are divided into landside and airside areas. The landside area is open to public; while access to the airside area is tightly controlled, restricted and are only accessible to passengers and staff.

Good to know: Different countries and airports have different transit procedures. If you are transiting at an airport, do check to see if you are required to exit immigration.

How do I get to Capsule Transit?

By Car / Taxi: Drop off at Arrival Hall at Level 2, proceed to the nearest lift and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.

By Bus: All bus will disembark at the bus terminal at Level 1. Enter Gateway Mall. We are just next to the transportation hubs’ ticketing counter.

By ERL / Train: Please disembark at Kuala Lumpur International Airport 2 (KLIA2) station. You will enter Gateway Mall building at Level 2. Proceed to the nearest lift and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.

By Flight (arrival at KLIA2): You need to exit Malaysia’s Custom and Immigration checkpoint. From Arrival Hall, proceed to the nearest lift and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.

By Flight (arrival at KLIA1): You need to exit Malaysia’s Custom and Immigration checkpoint at Kuala Lumpur International Airport 1 (KLIA1) . Please proceed to take the ERL / Train and disembark at Kuala Lumpur International Airport 2 (KLIA2) station. You will enter Gateway Mall building at Level 2. Proceed to the nearest lift and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.

Good to know: If you are transiting in Malaysia, please check if you have visa to enter before you exit the immigration.

What are the operation hours of KLIA Express Train and what is the frequency of journey between KLIA1 & KLIA2?

The first train departs at 4.55 am.
The last train departs at 12.55 am.

Operates daily including weekends and public holidays.

Frequency of the train:
- Every 15 minutes (Monday-Friday 6 am-9 am, 4 pm-10 pm)
- Every 20 minutes (Monday-Friday 9 am-4 pm, 10 pm-12 am; Saturday & Sunday)
- Every 30 minutes (Monday – Sunday after midnight)

For more details, please refer to https://www.kliaekspres.com/faqs/

Good to know: There are 2 different trains available, KLIA Express Train and KLIA Transit Train. Please check which one is suitable for you.

Do I need to clear Malaysia’s Custom and Immigration checkpoint to get to Capsule Transit as I have a transit flight?

Yes, you need to clear the custom and immigration checkpoint and exit to the Arrival Hall as we are located at the Landside.

Please log on to http://www.imi.gov.my/index.php/en/visa/types-of-visa.html should you required VISA to enter Malaysia.

If I stay in Capsule Transit and my flight is at Kuala Lumpur International Airport 1 (KLIA1), how far and what are the transportation modes between KLIA 1 & KLIA2 ?

You may take: A) Express / Transit Train or B) 24 hours free shuttle bus or C) taxi.

A) Express / Transit Train
For train service and frequency, you may log on to https://www.kliaekspres.com/plan-buy/schedule/
Good to know: KLIA1 and KLIA2 are both on the ERL / KLIA Express train route, so they are connected by a 3 minute train journey.

OR

B) 24 hours Free Shuttle Bus
The free shuttle bus between KLIA1, KLIA2 and the Long Term Car Park (LTCP) runs every 10 minutes.
KLIA1 pickup point: Level 1 taxi and coach pickup point Door 4
KLIA2 pickup point: Level 1 Ground Transportation Hub bus bay A10

The bus route is LTCP-KLIA1-KLIA2-LTCP.

Good to know: You may have to switch buses at the LTCP bus stop. Taking into account the bus frequency, please allow at least 30 minutes for the transfer.

OR

C) Taxi
Please proceed to transportation hub’s ticketing counter (located next to Capsule Transit) to book a taxi.

How do I make a room reservation?

You may log on to our website www.capsuletransit.com to book or walk in (subject to room availability).

What are the room rates?

You may choose between a 3, 6, or 12 hour stay. Please refer to our website https://www.capsuletransit.com/book.aspx or enquire at our counter for prevailing rates.

Can I walk in to the hotel without prior booking?

Yes, you may, but the room is subject to prevailing rates and room availability.

What are the check in/check out times?

You may select your check in time upon booking. Check out time is based on your purchased hours.

Can I extend my stay?

You may proceed to the counter to extend your stay. Additional rate per hour applies.

What are the amenities provided by Capsule Transit?

The amenities include complimentary Wi-Fi, locker, bottled drinking water, dental kit, slippers, toilet and shower facilities including shower/bath gel and hair dryer.

Good to know: We also have a lounge/reading section available in our hotel.

Are meals provided?

We don’t provide breakfast or meals but there are plenty of eateries around that are available 24 hours a day.

Capsule pod has limited space, how do I keep my luggage?

We do provide a separate luggage storage area and it is inclusive in the room rates.

Do you provide shower service for walk in guests?

Yes we do. You may proceed to our counter to request for shower service. Towel, dental kit and temporary locker will be provided as well.

Do you provide locker storage service only?

Yes we do. You may choose between 3, 6, 12 and 24 hour storage period. Kindly proceed to our counter for the rates.

Is smoking allowed in Capsule Transit?

Due to health and safety standards, smoking is not allowed in our premise. However, our front desk officer will happily direct you to the nearest smoking area.

Good to know: Smoking area is located outside the building and is approximately 30 steps away from the hotel.

I have some time before my next flight. What can I do around here?

Gateway Mall KLIA2 has more than 200 retail and F&B outlets over the span of 350,000 square feet. You may log on to http://www.klia2.info/about-klia2/facilities/gateway-klia2 for more information.



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