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Front Office Assistant

CapsuleTransit is made up of forward-thinking talents coming from a diverse background of expertise in Hospitality, Construction, Design and Business Management which brought award-winning hotels to fruition through our people’s passion and commitment. If you are a jovial, positive and people person, then we’d love to meet you so you can get in the ground floor to build the largest global hotel group for millennials by giving our guests experiences they’ll never forget.


  • Be a caring and friendly host to all who walk through our doors
  • Keep clean and be a task-ninja, it’s non-negotiable
  • Take the pressure so you can turn into a diamond and be cool as a cucumber during challenging situations
  • Build your own career; we’ll provide the ingredients
  • Be tough as nails because it’s a job for superhumans
  • Know what you want for a career and enjoy providing awesome service
  • Always think reasonably before you act, you’re more empowered than you think
  • Be able to write and converse in English, any additional languages would be a bonus


  • Reporting to the Hotel Supervisor directly and indirectly to the Operations Manager
  • Being assigned to the Front Desk but will occasionally be rotated cross-departments to “say hi” to other colleagues and learn to do what they do
  • Taking personal ownership of the guests’ stay by checking them in, getting to know them, go out of your way for them and bid them a temporary farewell because you know they’ll want to come back
  • Responding positively to queries by our guests on email, Facebook or by speaking directly to them
  • Being an ambassador, find every opportunity to interact with guests so find out their preferences so you can recommend places of interest and their stories so you can challenge yourself to give them a more interesting story to tell their friends
  • Carrying out cashiering duties carefully, guard it like it’s your own money, because it kind of is
  • Paperwork; preparing Night Audit, Occupancy Variance, Daily Sales Summary Reports are just to name a few that you will have to complete accurately and to be submitted on time
  • Keeping your immediate work stations fully stocked and the hotel’s rooms, pods, toilets and public areas should be kept neat and clean 24/7, 365
  • Working hard so remember to play even harder. Organize or join in on activities organized by the company so blow off steam and enjoy


  • Think your personal mantra is the same as the requirements above and love hands-on work
  • Are a Malaysian citizen above 18 years-old
  • Have experience working in the hospitality industry but we welcome fresh grads all the same
  • Are good with technology and gadgets
  • Can work on shifts round the clock, on weekends and public holidays


  • Above all else, a career for a lifetime
  • Internal and external training to up your skills and knowledge
  • Opportunity to transfer to any of our active outlets
  • Medical expense claims
  • Allowances and annual leaves
  • Sales incentives if your hotel hits the sales target
  • Hostel provided for KL and Penang if you’re not from around there
  • Regular company outings so we’ll never lose touch with each other

Apply now!

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