Landside
Landside enquiries
Where is Landside located ?
We are located on Level 1 Transportation Hub (CP1) of Gateway@klia2 mall, KLIA Terminal 2.
Address:
Lot L1-1,2,3,4, Level 1 Transportation Hub, Gateway@klia2, Kuala Lumpur International Airport (KLIA) Terminal 2. Jalan KLIA 2/1 LandSide, 64000 Sepang, Selangor, Malaysia.
How do I get to Landside if I arrive by flight to KLIA Terminal 2 ?
You need to exit Malaysia’s Custom and Immigration checkpoint. From Arrival Hall, proceed to the mall lift and go down to (CP1) Level 1 Transportation Hub. We are just next to the transportation hubs’ ticketing counter.
How do I get to Landside if I arrive by flight to KLIA Terminal 1?
You need to exit Malaysia’s Custom and Immigration checkpoint at Kuala Lumpur International Airport Terminal 1. You may use the train (ERL or KLIA Express) or the free shuttle bus provided by the airport to Terminal 2.
The train service operates daily from 5:00 am to 12:00 am, with trains running every 20-30 minutes. The travel time is approximately 3 minutes. For the latest schedule, please check here: https://www.kliaekspres.com/schedule/
The free 24/7 shuttle buses run every 10 minutes’ interval from all stops. The travel time is approximately 30 minutes. The bus waiting area in KLIA Terminal 1 is located at Door 4, Level 1 of the Main Terminal Building.
How do I get to Landside if I arrive by car / taxi to KLIA Terminal 2 ?
Drop off at Arrival Hall at Level 2, proceed to the nearest lift and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.
Drop off at Arrival Hall at Level 2, proceed to the nearest lift near Gate 1 and go down to Level 1. We are just next to the transportation hubs’ ticketing counter.
How do I get to Landside if I arrive by flight to KLIA Terminal 2 ?
All buses will disembark at the bus terminal at Level 1. We are just next to the transportation hubs’ ticketing counter.
Do I need to clear Malaysia’s Custom and Immigration checkpoint to get to Landside as I have a transit flight?
Yes, you need to clear the custom and immigration checkpoint and exit to the Arrival Hall as we are located at the Landside.
Please log on to https://www.imi.gov.my/index.php/en/main-services/visa/ should you require VISA to enter Malaysia.
Otherwise we will recommend staying in CapsuleTransit Airside
What are the facilities available in Landside?
We have single pods, queen pods, suite rooms. Common shower facilities. Mini lounge/library with coffee/tea station. Locker storage.
What are the facilities inside the capsule pods?
All our pods are fitted with comfy beds, fluffy pillows and duvet. A towel, complimentary dental kit, ear plugs, mineral water and sleeping eye masks will be provided upon check-in.
Is there a shower room inside the capsule pods?
No, all the shower facilities are common sharing but are separated by gender.
Are storage lockers and showers included in the room rate?
Yes they are inclusive of your room rate. 1 external locker will be provided to store your luggage and you will have access to shower facilities.
Can I upgrade/downgrade my pod when I check in?
Yes, upgrades are possible, subject to availability and additional charges. Downgrades are not allowed once the booking is confirmed.
How many person(s) are allowed in the pods?
You will be charged for any additional hours beyond your booked stay. The rates depend on the pod type:
Single Pods - RM 10.00 / Hour
Queen Pods - RM 20.00 / Hour
Suite Room - RM 20.00 / Hour
These rates apply for a maximum of 2 extra hours. Beyond the 2nd hour, the full rate will be charged.
Is a deposit required?
No deposit is required. Full payment is made at the time of booking
Is free wifi provided in the hotel?
Yes, the hotel provides complimentary wifi access to all registered guests.
Is meal(s) included in the room package?
No meal will be included for the room package. There are eateries in the vicinity that are available. Complimentary coffee/tea is provided in our lounge.
Can I buy food from outside and eat in the hotel?
No, you are not allowed to bring food and eat inside the hotel room.
Do you sell shower only service to the guest?
Yes we do. You may proceed to our counter to request for shower service. Towel, dental kit and temporary locker will be provided as well. Not available for advance booking.
Do you provide locker storage service only?
Yes we do. You may choose between 3, 6, 12 and 24 hour storage periods. Kindly proceed to our counter for our latest rates. Not available for advance booking.
Is there any smoking area in your hotel?
Due to health and safety standards, smoking is not allowed in our premises. A RM500 fine will be imposed on offenders who flout the no-smoking rule at our premises. However, our front desk officer will direct you to the nearest smoking area.